We guarantee our merchandise forever against defects in workmanship or materials. Please note that lost or stolen jewelry does not qualify for replacement under our forever guarantee.
Exchanges only can be made, with a receipt, within 14 days of the original date of purchase and in perfect saleable condition. With limited exceptions, customers are responsible for covering shipping costs to return.
Once a transaction has processed, the customer has agreed to pay the said price of the order.
From time to time, we do offer various discounts through sales/promotions. To be fair to all our customers, we do not adjust the price of orders that were not placed during the given promotional period. Please contact our Customer Service Team if you have further clarifications on an order.
FINAL SALE, Clearance items and custom orders are not eligible for returns, exchanges or price adjustments.
Original sales receipt is required for an exchange transaction. If a credit card is used for the original purchase, the same credit card must be presented at the time of the return or exchange.
No returns or exchanges are accepted for gift cards, special orders, discounted (including promotional and merchandise), gift with purchase and altered jewelry.
For any other questions about a purchase, please reach out to us directly at firstname.lastname@example.org. We are always happy to help!
At Kilauea Fine Jewelry LLC, our valued customers and your privacy is of the utmost importance to us. Our policy is always to keep all information given to us by our customers strictly private. We will not sell nor disclose your personal information to anyone. Contact information also will not be shared without prior notification. We take pride in our reputation for honesty and integrity and we would never do anything to jeopardize that trust.
All information including names, addresses and credit card account numbers is kept confidential and encrypted! We also utilize all appropriate physical, electronic mechanisms and operational procedures to protect the information collected from all online transactions.